(Read and Follow the Directions)
God asks us to exercise faith – not our knowledge – to believe on his name and his word. Then he can be merciful to us.
21 And now as I said concerning faith—faith is not to have a perfect knowledge of things; therefore if ye have faith ye hope for things which are not seen, which are true. 22 And now, behold, I say unto you, and I would that ye should remember, that God is merciful unto all who believe on his name; therefore he desireth, in the first place, that ye should believe, yea, even on his word.